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Frequently Asked Questions

Find answers to common questions about our products and services

Orders & Shipping

How long will it take to receive my order?

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Standard shipping typically takes 3-5 business days. Express shipping is available for 1-2 business day delivery. International shipping times vary by location.

How can I track my order?

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Once your order ships, you'll receive a tracking number via email. You can also track your order through your account dashboard.

Do you ship internationally?

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Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location. Additional customs fees may apply.

Returns & Refunds

What is your return policy?

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We offer a 30-day return policy for unworn items in original condition with tags attached. Returns are free for domestic orders.

How do I start a return?

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Log into your account, go to your orders, and select 'Start Return.' Follow the instructions to generate a return label.

When will I receive my refund?

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Refunds are processed within 5-7 business days after we receive your return. The funds may take additional days to appear in your account.

Products & Sizing

How do I find my size?

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Check our size guide on each product page. You can also find our general size chart in the footer of our website.

Are your products sustainable?

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We are committed to sustainability. Many of our products use recycled materials and eco-friendly production methods.

How do I care for my items?

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Care instructions are provided on the product label and product page. Generally, we recommend following the specific care label for each item.

Account & Payment

What payment methods do you accept?

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We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Some regional payment methods are also available.

How do I reset my password?

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Click 'Forgot Password' on the login page. We'll send you an email with instructions to reset your password.

Is my payment information secure?

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Yes, we use industry-standard encryption and security measures to protect your payment information.

Still Have Questions?

Our customer service team is here to help you with any additional questions.