Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Shipping
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping is available for 1-2 business day delivery. International shipping times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order through your account dashboard.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location. Additional customs fees may apply.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with tags attached. Returns are free for domestic orders.
How do I start a return?
Log into your account, go to your orders, and select 'Start Return.' Follow the instructions to generate a return label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The funds may take additional days to appear in your account.
Products & Sizing
How do I find my size?
Check our size guide on each product page. You can also find our general size chart in the footer of our website.
Are your products sustainable?
We are committed to sustainability. Many of our products use recycled materials and eco-friendly production methods.
How do I care for my items?
Care instructions are provided on the product label and product page. Generally, we recommend following the specific care label for each item.
Account & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Some regional payment methods are also available.
How do I reset my password?
Click 'Forgot Password' on the login page. We'll send you an email with instructions to reset your password.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information.
Still Have Questions?
Our customer service team is here to help you with any additional questions.